Posts by Caroline Shahar

Catchy Subject Lines Are Not All That

A common topic of interest among small businesses and nonprofits is creating a great subject line for their marketing emails.

The reality is catchy subject lines are not as important as the buzz they typically get.

The number one reason people will open your emails is because of the organization it is from.

According to a recent Constant Contact study, 64% of people open emails because of the organization it is from; compared with 47% of people opening emails because of what is in the subject line.

The take away: Don’t spend so much of the little time you have with your email’s subject line.

It’s most important to have a recognizable from email address and from name appearing in your subscriber’s inbox.

It’s also more important to consistently send good content so subscribers are interested in opening your email, regardless of how catchy your subject line is.

Want more tips for a great from name, from email address, and great email content?

Attend Constant Contact’s free Newsletter Makeover webinar:

Thursday, May 17th @ 7 AM EST (12 PM BST)

Wednesday, May 23rd @ 2 PM EST (7 PM BST)

Results Are In: Which List Building Tool Interests You the Most?

When it comes to your email marketing efforts, you always want to be growing your contact list.

But what’s the best way to do that, and which tools are available?

We recently asked our Facebook fans about the list building tools that interest them the most. And now the results are in!

[Read more...]

Results Are In: What About Email Marketing Do You Need the Most Help With?

We recently asked our Facebook fans what they really need help with when it comes to email marketing.

Now the results are in!

Let’s take a look at your top email marketing frustrations, and hopefully make them a little less annoying. [Read more...]

Results Are In: Where Small Businesses Are Storing Their Contacts

A business or organization’s contact list represents past, present, and future business opportunity.

We wanted to know where small businesses and organizations are storing this key business asset, so we asked our Facebook fans in a recent poll.

We found that Microsoft Outlook is the no. 1 place our Facebook fan participants are storing their contacts (43%). Outlook is followed by Constant Contact in a distant second (11%), a spreadsheet in third (8%), and business card/rolodex in fourth (6%). [Read more...]

[Results] What’s Your Top Social Media Marketing Tool?

New tools to help with social media marketing are popping up everywhere.

But many small businesses and nonprofits just don’t have the time to keep up and research all the options.

Don’t you wish you had someone to tell you about the tools that are proven to be really easy and useful? We get it! That’s why last week we asked our Facebook fans, “What tool(s) do you use to help with your social media marketing on Facebook, Twitter, etc.?” Now, the results are in. [Read more...]

[Results] What Email Metrics Are Most Important to You?

We all know that measuring our email marketing efforts is important.

Of course it is; measurement supports our use of resources, and helps us make changes so we get better results in the future.

But there are a lot of things you could be measuring, including open rate, click-through rate, bounce rate, list size, unsubscribes, and shares.

What metric should your business or organization focus on? We asked that question recently on our Facebook Page, and here’s what you told us are the most important email metrics. [Read more...]

Results Are In: The Two Most Important Marketing Lessons from 2011

It’s easy for small businesses and nonprofits to get wrapped up in the idea of a new year and all of the ideas that a fresh start can bring. But then reality sets in that you don’t have more time than last year, just more ideas. That’s why January, when things have slowed down a bit after the holiday rush, is a perfect time to look back on the year that’s just ended and review what worked and what didn’t, and apply those lessons to your new-year’s plans.

We were curious what the biggest lessons you learned last year were, so last week we posted on Constant Contact’s Facebook Page the question, “What’s the most important marketing lesson your business or nonprofit learned in 2011?” Above, you’ll see the words that were most commonly used in your answers (the bigger the word, the more it was used). Here are the top two takeaways: [Read more...]

The Communicat​ions Balancing Act Needed for Highly Engaged Supporters

There are so many important reasons why your nonprofit organization would need to communicate with supporters. Need a volunteer? Need to raise money? Need people to sign a petition? An email and a Facebook post to your supporters can help get the job done. So you create a communication with information about the type of support you need and why, you email it out, and post it on Facebook.

How does that typically work out for you?

If you get a lot of your supporters lending a hand, nice work! If the response from your supporters leaves something to be desired, then maybe it’s time to successfully walk the communications balance beam. [Read more...]

Your Nonprofit’​s Newsletter​: Online, Paper, or Both?

Nonprofit organizations do an excellent job of communicating with supporters through multiple channels. Yet there are still some that onlydo a paper version of their newsletter. This is often because there are staff or board members who think their supporters aren’t using email.

Here are a few statistics and points to demonstrate why an email newsletter should be an important part of your nonprofit’s communication plan. [Read more...]

Creating Good Content for Your Nonprofit’​s Email Newsletter Doesn’t Have to Be a Challenge

Having a hard time thinking of good content to include in your email newsletter? Nonprofits typically have plenty of content to include in their newsletters, but the challenge is having good content that will truly engage your supporters.

Here are a few ideas for gathering a pool of good topics for your upcoming newsletters. (You can find these tips and much more in our upcoming free, live webinar, Nonprofit Newsletters That Engage.) [Read more...]