Posts by Josh Mendelsohn

Social Campaigns for Facebook Timeline: Even More Ways to Engage and Grow Your Audience

One of Social Campaigns new Timeline friendly templates

When it comes to our Social Campaigns product, we’re constantly making improvements to help you do even better with your social media marketing.

In the latest release we’ve added a whole bunch! [Read more...]

Rich Media Wins Again: Embedded Video Blocks Come to Social Campaigns

video block previewIf you read this blog, you know that we’re big believers in using rich media like videos and images in your email newsletters, social media posts, event invitations, and social campaigns.

Starting Friday, it’ll be even easier to embed exclusive video content from your YouTube account into a Constant Contact social campaign with our embedded video block. [Read more...]

The Five Things I Learned This Week at #SXSW

 This is a guest blog post by Kallie McConkie, social media marketing training specialist at Constant Contact

Signs and posters promote all the events happening at SXSW

This year was my first trip to South by Southwest, and now that I’m back, I can safely say there is no way I could have prepared for the experience.

I was overwhelmed, amazed and overall thrilled with the nerdtastic conversations happening all around me.

Before I completely recover, I wanted to share the five things that will stick with me from formal sessions, informal conversations, and general observations: [Read more...]

Facebook’s Default Landing Page Is Going Away on Timeline. Now What?

boy with a worried faceAs Facebook Pages are converted to the new Timeline format, you may be worried about the impact this change will have on your Facebook marketing.

In particular, as of March 30, the ability to set a default landing page or “welcome tab” is going away.

This means that new visitors to your Page will no longer be directed to a special page that you set up to welcome them. Instead, they will go directly to the Timeline wall.

Not surprisingly, this has caused a lot of concern and confusion.

Does it mean that the practice of “Like-Gating,” or creating custom pages to offer something special to new fans in exchange for a “Like” of your Page, is now obsolete?

Let’s take a closer look at what the switch to Timeline and the removal of the default landing page really means for your Page. [Read more...]

Social Media Best Practices Aren’t Always Best (Live from #SXSW)

Professor Aimee Roundtree speaks about social media for small organizations

Everyone loves best practices.

Including me.

After all, we love being told what works and what steps we should take to find success.

Here at Constant Contact, we publish articles about best practices regularly. Hopefully you read them and take the advice to heart.

But one of the things that’s really coming through in the presentations at this year’s SXSW is that businesses of all sizes need to think about what’s “right for them,” not just what’s “right.”

This, of course, is not breaking news. But it is really important.

In the last few years, the world of technology has evolved rapidly, but the world of social media is actually stabilizing.

There are tons of case studies now. The things that work are being enhanced with innovations, and the ones that don’t are fading away. But there are no rules that everyone needs to live by, for better or worse.

[Read more...]

Looking Forward to SXSW Interactive 2012 (Where’s the BBQ?)

I remember this time last year well.

l was heading to Austin, Texas, for SXSW Interactive, and I really didn’t know what to expect.

I had been to dozens of conferences and trade shows before, but I couldn’t have anticipated the sheer enormity of the event that brings technology leaders and innovators from across the country together to look at the latest and greatest, and all of the things that want to get on that list.

SXSW is a place where now-well-known companies like Twitter, Foursquare, and our own NutshellMail first emerged, and where emerging necessities for small business like Square have grown in notoriety.

Sounds cool, right?

[Read more...]

Facebook Timeline Is Coming to Brand Pages … and We Love It!

As you may have seen today, Facebook has changed the way that Facebook Pages look and work by making Timeline the default experience for people visiting Facebook Pages.

Facebook announced a lot of things today that are designed to give users a more engaging experience, including some new functionality for Pages and the fact that you won’t be able to set a tab as a “default” anymore.

While we liked “Like-gated” Pages, the good news is you can still use great offers to drive fan growth and engagement. [Read more...]

Shares or Likes: Which Is More Important?

Every relationship has its stages.

Depending on your age, the first step could be a first drink at a bar, an online chat, a slow dance to “Stairway to Heaven” (do they still do that?), a blind date, or stumbling into each other in a supermarket.

If that goes well, you give the other person permission to call you (or be called by you), and keep the relationship growing through conversations and shared experiences. And eventually you make a long-term commitment to one another.

For better or worse, that’s exactly how it works with social media marketing, too. It’s all about graduating from one level of relationship to another.

So, when I was recently asked, “What’s better on Facebook, a Like or a share?” My answer was yes.

You need both to build strong relationships with your current and potential customers. And without one or the other your relationship is destined to fail. [Read more...]

Why I Like “Like-Gating” (And Why You Should Too)

The concept of “Like-Gating” is one that causes quite a stir in the social media marketing world.

After all, social media is largely founded on the free exchange of ideas and content.

So how can something that requires a “Like” in order to access content be a good thing?

Well, there’s a small but major difference between social media in general and social media marketing in specific. With social media marketing you should have an actual business goal in mind.

One of the main reasons I believe in “Like-Gating” content is that it forces you to think about your real business goals and how you can use “Like-Gating” to achieve them. [Read more...]

How Do You Measure Social Media Marketing Success?

“What should we expect for results?”

This is one of the first questions people almost always ask whenever I talk to small businesses and organizations about getting started with social media marketing.

Well, that’s a really tough question to answer. For one thing, marketing a business or organization on social media is a great case for what your mother probably said to you as a kid:

“You’ll only get out of it what you put in.”

Or in business terms, there’s no ROI if there is no investment, whether it’s an investment of time, thought, or energy.

Success starts with an investment

For those who do invest in the process, success comes in all shapes in sized and is different for every business.

Here are three examples of social media marketing success, without using any fancy monitoring tools or even spending hours and hours with Facebook Insights. [Read more...]