Posts by Maura Canavan

Listen Up! Your Facebook Fans Have Great Content Ideas

When people talk about social media, they tend to throw around words like “amplify” and “broadcast.”

This makes sense; one of the major benefits of Facebook, Twitter, LinkedIn, etc., is how simple they make communicating your message to large groups.

But a better way to consider social media is as a conversation.

And like you probably learned in Kindergarten, good conversations start with listening.

I post content to my social networks all the time! That’s enough, right?

You may think of social media as a handy megaphone that, when used properly, ensures that everyone in your audience can hear what you’re trying to say.

But like Spiderman said, with great power comes great responsibility: If you wield your power carelessly — i.e., by talking at your audience, instead of with them — you’ll lose their attention. Luckily, we can boil down what you need to do into two major points: [Read more...]

Show Your Fans Some Love: Say “Thank You” with Your Facebook Page

Happy Valentine’s Day!

Today is the day when we’re all showing people we love them, and that’s not limited to our personal relationships. It’s also a day to show customers, clients, members, supporters, and Facebook fans some extra love.

No, that doesn’t mean you should buy flowers, balloons, and chocolates for everyone you interact with. Instead, use the two most important words in your marketing vocabulary: “Thank you.”

Lots of businesses thank their customers with reward programs: loyal customers receive enticing deals, free goodies, or even cold, hard cash back. If you’re a small business, it may not be possible to offer these programs regularly.

That’s why there’s nothing like an old-fashioned, straightforward “thank you” to make your customers feel appreciated, and your Facebook Page is the place to do it. It doesn’t even have to be Valentine’s Day. [Read more...]