Recent developments with coronavirus (COVID-19) are impacting small businesses around the globe.

Keep your customers aware of any changes to day-to-day operations.

Be sure to include details your customers should know about, like your hours, product availability, and any precautions you’re taking regarding the virus.

Consider the following tips to communicate the above information with your customers:

  1. Update your website.
  2. Email your customers.
  3. Post to social channels and pin those posts to the top of your feed if possible.
  4. Update your details on your Google My Business profile and any other sites where you have a listing.
  5. If you have a physical location, think about hanging signage in your windows and around the store.

It’s also a good idea to review any communications you already had scheduled for their appropriateness and relevance based on the current state of affairs.

TIP: Are you considering reopening as coronavirus restrictions begin to ease? Check out our Marketing Guide for Businesses Reopening After Coronavirus.

If you need any support in taking these actions, we’re here to help. Check out our Knowledge Base or contact Support at 1-866-289-2101.

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Additional help for dealing with coronavirus impact

Check our official Disaster Response and Recovery Resources for Small Businesses. We’ll be updating this page continuously as we develop guidance for small businesses dealing with this situation.

Official CDC Recommendations for Small Businesses

Article: How Coronavirus (COVID-19) is Impacting Small Businesses and What You Can Do About It

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