Why Repeat Business Is Not an Accident

Repeat business is one of the most effective ways to increase revenue. While many businesses spend the bulk of their time and budget on acquiring new customers, businesses that focus on repeat customers benefit from better retention, larger sales, and increased brand awareness. Keep in mind, repeat customers spend 67 percent more than…

How Do You WOW! Your Customers?

As a small business, relationships are at the heart of everything you do. You work hard to build customer relationships and to provide an experience that makes people want to come back again and again. It’s those loyal customers — the ones who know, like, and trust you — that…

Why you should get engaged (to your customers)

Editor’s note: This post comes from our Constant Contact UK office. You can view all the posts from our UK team here. Or connect with us on Facebook and Twitter. Are you in a long-term relationship? I don’t mean with your significant other, pet, or favourite pair of shoes. I…